FAQ

We handcraft our candles with love in Ottawa, Canada, using a premium blend of natural waxes (soy, coconut, and/or beeswax), a natural wick made with wood or cotton, and the most exquisite essential oils we can find. We go the extra mile to ensure our essential oils are not only amazing but also ethically and sustainably sourced. You can trust their high quality, as they hold certifications (with our suppliers) such as ISO, Kosher, Vegan & Vegetarian, GCMS, SDS, Organic, Fair Trade. We believe in transparency, so if you have specific questions about any of these, please message us!

Yes, they sure are! We're super proud to use certified vegan (100% natural) ingredients in all our candles and diffusers. We believe in providing a genuinely pure and luxurious experience for your well-being.

For us, "pure" means that our creations are lovingly made without parabens, phthalates, or synthetic fragrances. We are also proud that our commitment extends to our packaging, which is thoughtfully chosen using eco-friendly materials that minimize waste so you can feel good about your purchase inside and out.

Nope, never! We only use pure essential oils to create our beautiful, natural aroma(scents).

Essential oils are natural, concentrated plant extracts known for their therapeutic properties that can positively impact well-being through aromatherapy. Fragrance oils, however, are typically synthetic and primarily designed to mimic scents without offering any therapeutic advantages. For genuine aromatherapy and potential wellness benefits, products made with pure essential oils are the preferred choice.

While our candles are made with natural ingredients, it's always best to keep burning candles away from children for safety. Never leave a burning candle unattended. You can find more safety tips on each candle's label and our website.

We understand the importance of our pets' well-being. When using aromatherapy around them, especially cats and dogs, be cautious due to their sensitive senses and different metabolisms. Watch for signs of discomfort like sneezing, coughing, or changes in behaviour. If you have any concerns, always consult your veterinarian for personalized advice.

Why not? :)! We'd love to help you brighten a larger space or provide thoughtful gifts in bulk. We offer a 20% discount on all bulk orders of 20 or more items. If you're interested in this option for corporate gifting, return gifts on special occasions, or any other bulk purchase needs, please get in touch with us at care@siyawellness.com to discuss the details and potential customization options.

No problem at all! Just email us at care@siyawellness.com, and we will get back to you as soon as possible.