Shipping with Love from Siya Wellness!
We're so excited for you to receive your natural goodies from Siya Wellness, wherever in the world you are! Our small team works hard to prepare your order, so please allow 2 to 4 business days for us to prepare your package lovingly. We don't ship on weekends or holidays (we believe in rest!), but if there's ever a hiccup causing a significant delay, we promise to contact you personally via email.
Need to Make a Change?
If you need to change or cancel your order, email us at care@siyawellness.com within 24 hours of placing it, and we'll do our best to help before your package heads to the courier. After that window, your order is already in the loving hands of our prep team, and we may not be able to make changes.
Your Shipping Options & When to Expect Your Order
We offer various shipping options through UPS, Canada Post and Purolater, our most trusted courier partners, so you can pick the best fit for your needs at checkout. You'll see available carriers, rates, and estimated delivery windows before you finalize your order.
We'd love to send your order your way! Delivery times outside Canada is typically longer, since your package needs to clear customs in your country before it reaches you. Please budget extra time beyond the estimate shown at checkout, especially during busier seasons.
Customs, Duties, and Import Taxes
For international orders, your package may be subject to customs duties, import taxes, or brokerage fees charged by your country's customs authority. These charges are separate from your order total and are the responsibility of the customer. We're not able to predict the exact amount, as it depends on your country's rules, so we recommend checking with your local customs office if you'd like an estimate before ordering.
Yay! Your Order's on Its Way (and Here's How to Track It)
Once your package has left our Ottawa-based studio, you'll receive a confirmation email with a tracking number for your selected courier. It might take up to 24 hours for tracking to show updates, so don't worry if it's not immediate. For international shipments, tracking may pause or show limited detail while your package is in customs, that's normal and doesn't mean anything's wrong.
Uh Oh, Something's Not Right (Damaged Items)
We carefully pack your order, but if it looks a little worse for wear, please reach out within 7 days of delivery for Canada and US orders, or within 14 days of delivery for orders shipped elsewhere. Just send us a photo of the damage, no need to ship anything back, and once confirmed, we'll get a replacement on its way to you at no extra cost, no hassle, no hoops to jump through.
Where's My Package? (Delivery Confirmation but No Arrival)
Sometimes, shipping can be a little mysterious! If your tracking hasn't updated in a while and your package has gone on an unexpected adventure, feel free to reach out to your courier directly with your tracking number, they can often provide more detail than the tracking page shows. You're also always welcome to email us at care@siyawellness.com, and we'll do our best to help track it down. If your courier confirms your package is officially lost, we'll ship you a replacement right away. For international orders, it's also worth checking with your local postal service or customs office, as packages sometimes clear customs separately from carrier tracking updates.
Changed Your Mind? Our Return Policy
We accept returns only on unopened, unused items within 7 days of delivery. Simply reach out to care@siyawellness.com to start the process. This helps us keep every product we send out fresh and exactly as intended for the next person who opens it too. Exchanges aren't currently available, but our team is always happy to help you find the right scent before you order.
Thank you for supporting a small, Ottawa-based business. However your order finds its way to you, we hope it brings a little more calm into your day, and if anything's ever not quite right, we're just an email away at care@siyawellness.com.
